PRIVACY & COOKIES
Introduction
This page explains how personal data is collected, used and protected, as well as how cookies are used on this website. We are committed to handling information responsibly and in line with applicable data protection laws where relevant.
Who We Are
This website is operated by:
Luminare Living Consultancy FZCO
IFZA Business Park, Dubai Silicon Oasis
Dubai, United Arab Emirates
For any questions regarding your data: [email protected]
What Information Is Collected
We may collect and process the following information:
Name and contact details, such as email address and phone number
Enquiry details submitted through forms
Booking and service-related information
Communication history
Technical data, such as IP address, browser type and device
How Your Information Is Used
Your information is used to:
Respond to enquiries and provide requested information
Arrange and manage services
Communicate in relation to enquiries or bookings
Improve our website and services
Comply with legal and administrative obligations
Legal Basis for Processing
We process personal data based on:
Your consent, for example when submitting an enquiry or accepting cookies
Contractual necessity, where processing is required to arrange or deliver services
Legitimate interests, such as managing enquiries and improving our services
Sharing Your Information
Information may be shared with trusted third parties where necessary to deliver requested services. This may include property providers, service partners and professional providers involved in fulfilling your enquiry. Information is only shared where required for this purpose.
International Data Transfers
As an international business, data may be transferred and processed outside of your country of residence, including the United Arab Emirates. Where required, appropriate measures are taken to ensure data is protected, including standard contractual safeguards.
Data Storage and Retention
Data is stored securely and retained only for as long as necessary to fulfil the purposes outlined above.
Enquiry data is typically retained for up to 12 months
Booking and transaction data may be retained for longer where required for legal, accounting or administrative purposes
Your Rights
Where applicable, you may have the right to:
Request access to your personal data
Request correction or deletion
Object to or restrict processing
Request transfer of your data to another provider (data portability)
Withdraw consent where applicable
Lodge a complaint with your local data protection authority
To exercise any of these rights: [email protected]
Data Protection Officer
We are not required to appoint a Data Protection Officer.
Cookies
Cookies are used to improve your browsing experience and understand how the website is used.
Essential cookies — Required for the website to function correctly.
cookie_consent: Stores your cookie preferences. Retained until cleared by you.
Analytics cookies — Only placed if you accept cookies.
_ga,_ga_*,_gid: Set by Google Analytics 4 to measure traffic and user behaviour anonymously. Data is processed by Google LLC. Retained for up to 2 years. Google Privacy Policy.
Non-essential cookies are never placed before you give your consent. You can withdraw your consent at any time by clicking the cookie icon in the footer of any page.
Applicable Laws
Personal data is handled in line with applicable data protection laws, including relevant European data protection standards where applicable, as well as UAE regulations.
Updates
This page may be updated from time to time. The latest version will always be available on this page.